代写论文:人力资源

代写论文:人力资源

员工可能提供竞争优势,尊重服务的遭遇和服务的过程,如果他们的声音是正确的,并期待良好,并在同一时间成为有形产品的重要组成部分,这意味着他们象征着公司的形象。因此,它已经在不同的研究中看到,酒店和零售业需要的声音吧,看起来好是非常重要的,在这些部门中存在的(琳赛和主席,2004)。雇主认为,选择和招聘的员工听起来是正确的,看起来很好的提供竞争优势,在拥挤的酒店和零售行业,帮助企业创造一个独特的形象在大街上(斯图尔特,2004)。也正是在各种研究表明公司开发和寻找工人可能成为这些组织的个性和图像的物理化身。
因此,一个新兴的课题,是所有酒店,谁是目前在公开的地方,也是时尚服务客户更多的普通段的零售企业存在的审美劳动(Hochschild,1983)。调查问卷是基于一个研究,发现有意识的审美劳动程度,同时考虑到各种问题的选择、招聘缺乏,在一个范围内的酒店和零售业的组织管理和培训实践(Parasuraman,1985)。在杰克逊等人进行的研究中发现了一线工作的几个实例。在2002年度,其中要求的功能,这就少了什么候选人能够做的相比,他们是如何,例如有良好的礼貌或良好的外观,良好的口头或良好的表现,良好的存在或性格。此外,在某些情况下,雇主亦须附上申请表的申请人的照片。

代写论文:人力资源

Employees potentially offer competitive advantage with respect to both the service encounter and the process of service if they sound right and look good and at the same time becoming an important part of the tangible product, which means that they symbolize the image of the firm. Hence, it has been seen in various studies that in hospitality and retail industry the need to sound right and look good is very crucial and does exist in these sectors(Lindsay & McQuaid, 2004). The employers were of the opinion that the selection and recruitment of the employees who sound right and looks good provides competitive advantage in the crowded hospitality and retail industries together with helping the companies in creating a distinct image on the high street(Stewart, 2004). It is also revealed in various studies that companies developed and sought the workers who could possibly become the physical personification of the personality and image of those organizations.

Therefore, an emerging issue was presence of the aesthetic labour in all hospitality and retail employers who are present in both the openly stylish place and also the ones who serve more ordinary segments of customer(Hochschild, 1983). A survey based in questionnaire was conducted in one of the studies and it was revealed that there was lack of awareness regarding the extent of the aesthetic labour and at the same time taking into consideration various issues relating to the selection, recruitment, management and training practices in a range of hospitality and retail organizations(Parasuraman, 1985). Several instances of front-line jobs were found in the study conducted by Jackson et al. in the year 2002 which asked for features which amounted less to what the candidate was able to do as compared to how they were like, for instance having good manners or good appearances, well-spoken or well-turned out, good presence or character. In addition, in some cases the employers also required the photograph of the applicant enclosed with the application form.

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