希尔顿酒店的成功以及效率服务环境证明当客人和员工都满意。这将带来一个平衡酒店管理和证明增加收益率房间的服务。这样可以确保及时关注员工给客人。当员工感到满意和动机,他们就会毫不犹豫地为客人提供更好的服务。这将反过来满足客人。这两个一起带来更多收益希尔顿酒店(布吕根， E. C.，富贝尔B.，& Gremler，D. D，2011)。
The success of Hilton Hotel as well as the efficiency of its servicescape is proved when there both the guests and employees are satisfied. This will bring in a balance in the hotel management and proves to increase the yield in room services. This ensures timely attention is given to the guests by the staffs. When the staffs are satisfied and motivated, they will not hesitate to provide better services to the guests. This will in turn satisfy the guests. Both of this together brings more yield to Hilton hotel (Brüggen, E. C., Foubert, B., & Gremler, D. D, 2011).
Room divisions play an important role in Hotel management. As per surveys, around 60.2 % of hotel revenue comes from room division, which is in the form of room sales. Room division concentrates on providing guests services when they halt in the Hilton’s rooms. Room service is one of the major elements in promoting the Hilton as well as in maintaining the goodwill of the hotel. It is the duty of the room division department to maintain a proper guest relationship so that the customers will be satisfied and will come back to the hotel in future. Room division is a wider concept that includes several departments within it. The departments in room division are Front Office, Reservation, Housekeeping, uniformed services, and telephone.