然而，Castelles，1996和Frand（2000）观察到即时消息对于人们是有好处的，因为他们可以立即处理一个问题并且对响应环境做出反应。这些挑战可以通过就可用性进行谈判的人来认可。许多研究表明，为了应对通信过载，减少在线时间，忽略传入消息，安排特殊时间和限制技术是非常重要的（Isaacs et al，2002）。
Features which makes IM more useful
From the observations of the behavior of the users, it has been also found that there are two different types of away messages. One of which are intended to provide the information that the users are away and won’t be able to reply while the other one includes such messages which are full of humor and are mainly intended to entertain the reader. Thus the posts can be a method for the people to understand their mood. These messages are important as they help the other user to understand the behavior of the people.
Literature review on the behavior of the people on IM
However, Castelles, 1996 & Frand (2000) observed that IM is good for the people as they can instantly deal with an issue and response to the responsive environment. These challenges can be recognized by the people who negotiate over their availability. A number of studies has revealed that in order to cope up with the communication overload it is important to reduce the time online, ignore the incoming messages, schedule special times and limit in the technology (Isaacs et al, 2002).
Behavior of the people when they use IM
IM has become an important part of the life of the people. Be it the major medium for Communication or the way to share professional expertise or emotional relationships, IM has been an integral part of the environment in the college. Be it establishment of social relationships among the people or be it the work or social life, IM has always supported the college students in their day to day life.