The first factor that needs to be considered is that within the agency there are multiple medical disciplines which need to be considered by the various numbers of consumers. These are a number of consultants. A system must be in place and this must focus on highlighting of the disparity of the different number of consumers are covered by the receptionist. A disparity is evident between the consumers that are covered by the receptionist. An initial sequencing of the consumers reveals the need for a robust system. The first area explores the implication of the resource constraints. The typical appointments typically allotted 15 minutes for each consumer. This shows that on an average 4 consumers are serviced every hour. However, at certain intervals in time, higher numbers of consumer come into the agency. In these times, the consumers need to address the variability in the arrival. It can be argued that the consumer appointments in theory need to have a smooth flow. Nevertheless, issues that arise when analysing of these administrations of these clinic are evident. It was observed that many of the clinic desks are required. In reality, single receptionist is made to cover for many consumers at a time. Owing to this, the consumers are very complex and function as a single receptionist (Kapoor, 2011). They become invariably responsible to manage over 96 consumers in certain times. These show how the receptionists are made to face the brunt of the problem. It is not possible to meet the requirements of the healthcare operation. These lines are made to exacerbate the sick consumer emotions. The emotions of the consumers play an important role in their recovery process. The management of these consumers invariably means addressing the needs of the consumers.
Queuing is required and is an important tangible aspect. They need to be visible or invisible, and they are no different for healthcare. In the case of queuing, it is evidenced that the consumer waiting lists and visible queues are becoming longer for the travel services. In this case, the formation of a long queue indicates that these consumers are yet to be services. The requirements of these consumers are not met (Lin, Yang and Ho, 2015). These provide a visual representation for the consumers. A system of queues is found to exist parallel. In this, each receptionist in the agency is made operate his or her own queue. However, lack in services rendered is observed owing to the fact that each receptionist is made to handle multiple desks. These operating queues are based on the ways in which the individual receptionist is made to handle multiple desks. These operating queues cause a common disparity that exists in the consumer numbers. The queuing structure that exists in the agency has been highlighted in the following.
It is difficult to regulate queue length, and owing to the high visibility of the Check-in queuing, there is consumer dissatisfaction that occurs at a higher rate. The value and importance of the consumer services are evident in the ways to the consumers’ willingness. This is usually negated by the consumers increased anxiety towards the different factors (Lee, Han and Hwang, 2017). A tense behaviour was observed by the service provider. Owing to the point of visibility of resource constraints, these are observed be detrimental to the services messages and the emotions of the consumers. In some hospitals, there is single line queuing system. In this, the receptionist service is based on the ways in which the consumers arrived. This indicates that at certain times, there could be more traffic inflow when compared to the other times. It would become difficult to provide services to all the consumers during this time.
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