这些属性的选择，因为他们提供了一个近准确的描述评论家的感受和经验。例如，清洁度等级（正或负）有助于客户的满意度，并提供一个了解脏或多么干净的地方（stringam & Gerdes，2010）。
位置和房间类型是预留给客户必要的，形成了服务的一部分（卢瑟福，2002）。如果这两个属性是有序的，最初的反应是满意。令人惊讶的是，很少有研究领域的酒店研究，直到最近。城市旅游的概念，如阿什沃思（2003）所解释的是相当不发达，因为有较少的研究方面进行的城市旅游是基于位置的比有在乡村旅游领域。然而，在研究方面的新发展对城市旅游对酒店旅客的位置的重要性，和旅行，由位置影响行为（肖瓦尔，McKercher，NG，与birenboim，2011）。城市旅游不仅依赖于一个特定城市的酒店位置，而且还取决于城市的位置或“节点”，这是最重要的旅行者和经常光顾的许多游客。这些节点不均匀分布在整个城市（疏通，1999；皮尔斯，2001；唐桥&阿什沃思，1996）。另一个重要的因素，已探索的购物区的存在，作为一种手段，旅游景点酒店位置有关（疏浚，1999）。进一步的研究表明，游客选择的酒店是靠近著名的市场和建筑更容易访问他们之前的日子比深夜（肖瓦尔et al.，2011）。这些研究表明，酒店的位置取决于酒店附近的地方，游客们经常访问的网站（肖瓦尔et al.，2011）。因此，酒店的位置是非常重要的游客评论他们的评论。
These attributes were chosen because they provide a near-accurate description of the reviewer’s feelings and experiences. For instance, the rating of cleanliness (positive or negative) contributes to the customer’s satisfaction, and provides an idea of how dirty or how clean the place was (Stringam & Gerdes, 2010).
Location and room type is essential to the customer as is the reservation, which forms a part of the services (Rutherford, 2002). If these two attributes are in order, the initial reaction of that is satisfaction. Surprisingly, there has been very little research in the field of hotel research until recently. The concept of urban tourism, as explained by Ashworth (2003) is pretty underdeveloped as there is less research undertaken with regards to urban tourism that is location based than there is in the field of rural tourism. However, the recent development in research with regards to urban tourism explores the importance of the location of a hotel to the traveler, and the behavior of the traveler that is influenced by the location (Shoval, McKercher, Ng, & Birenboim, 2011). Urban tourism is dependent on not only the location of the hotel in a particular city, but also upon the locations or ‘nodes’ in the city which are paramount to the traveler and are frequented by many tourists. These nodes are distributed unevenly throughout the city (Dredge, 1999; Pearce, 2001; Tunbridge & Ashworth, 1996). Another important factor that has been explored is the presence of shopping areas as a means of tourist attraction where hotel locations are concerned (Dredge, 1999). Further studies reveal that the tourists who opt for hotels that are nearer to famous markets and landmarks are more prone to visiting them earlier on in the day than late at night (Shoval et al., 2011). These studies demonstrate that hotel location is dependent upon the site of hotel near places which tourists frequently visit (Shoval et al., 2011). Thus, hotel location is very important for tourists to comment upon in their reviews.
The degree of comfort that a hotel provide, is also a very important attribute whilst travellers consider complimenting or complaining on web-based forums. The comfort provided by a hotel depends on values such as the beauty, cleanliness, security and the general feeling of well-being that a hotel and its staff make their customer feel (Yang, 2008).