Hospitality industry is a major contribution to every economy as it provides services to several customers and is known to employ a number of employees across different segments of the industry. Training, development and retention in the hospitality industry is extremely important as the turnover will result in affecting the employees in the form of emotional instability as well as dissatisfaction. Turnover is known to be an issue in the sector of hospitality (Timo & Davidson, 2005). As per a survey conducted by the Bureau of Labour Statistics, hospitality and leisure were known to be having the highest rates of turnover, having an average of 4.8 per cent and 5.5 per cent from the month of February to the month of June 2013. With the considerably high rates of turnover, there is no surprise in the fact that recruitment is another issue of HR in the industry of hospitality. Even looking for the right candidate having appropriate skills for succeeding in filling positions is a major problem. When there is failure of establishment for fully assessing the candidates, it result in increasing the scope to place a right personnel in the wrong position.
However, for the purpose of this report, focus will be created on issue related to training, development and retention in HR for hospitality industry. Going in alignment with the high rate of turnover are issues related to training. When there is low level of retention, management holds the tendency of putting new recruits over the floor before they are taught as to how the job has to be done be them in a proper manner (Noe, 2007). This particular establishment may be full of staff, but there is doubt in the services. In addition to this, the high rate of turnover can result in increasing the scope of employees who move to the position of management even if they are not ready. Managers who are well- trained itself can focus on training the employees at first line in a better manner as he or she can relate it with their own training and deliver appropriate actions for management of human resources.