1。工作组和冲突之间的关系由哥伦比亚大学的研究人员描述（卡伦，et al.，2003），说明工作组组动力学参与但没有有效的管理这些工作组和团队的作品，冲突是必然存在的（卡伦，et al.，2003）。
1.The relationship between work group and conflict as described by the researchers of Columbian University (Carron, et al., 2003), stated that work groups have group dynamics involved in them but without effective management of these work groups and team works, conflict is bound to exist (Carron, et al., 2003).
2.An example here can be quoted of Apple Inc. which is a leader in among technology companies even though the competitive is so fierce (Andisani, 2008). In this globalized world, the requirement is to avoid cultural clash because teams and work groups are formulated of diverse backgrounds and cultures (Asah, et al., 2012). Apple on the contrary has managed to imbibe the cultural perspective in the minds of its members that it is important to focus on a shared goal (Andisani, 2008). When teams and work groups conflict with each other at Apple, a negotiation process is implemented such as arbitration or mediation which are both third party models of negotiation to manage conflict.
- Negotiation from the perspective of Thibaut (1975) and Walker (1975) paradigm, can be best done by adopting mediation and arbitration as third party processes of Negotiation (Van Paassen, 2011b).
Conflict Resolution stages by negotiation are not only essential for an organization but also for individual members in a team or a group. The figure clearly illustrates that there are 5 stages by which conflict can be resolved. However, there are five stages of conflict itself (Bonito, et al., 2002). The first stage is the latent stage where people can be under conflict without knowing that they are.