代写论文：酒店、旅游和事件——操作系统
代写论文：酒店、旅游和事件——操作系统
a）一个潜在的相互指责和惩罚的恐惧,尽管没有任何威胁或恐吓的上级——它只是一种形象,当局维护,员工将继续与发条精度。
b)传统的好客是沉浸在文化的土地。不过外面的扩张中国和东南亚带来了一套新的学习,员工必须吸收知之甚少。与日常相关的仪式和特殊的细微差别的做事方式大大不同的精确的言谈举止和仪式文化在亚洲地区设立。而欧洲和美国酒店没有要求任何此类仪式实践日常运作有少许的增值服务行业的香格里拉酒店作为他们开放景观服务不是一般经历了西方世界。这带来一个新的挑战,如何改革传统的服务形式和重新包装,以满足新需求的机构。
c)的总体缺乏信心中国前台经理自行处理任何情况下没有的总参与管理或高级管理权威。世界级的预期目标时从本地人才还有明显需要训练输入规范,提高现有的服务质量和数量进行的旗帜下香格里拉热情好客。
这些都是一些面临的主要挑战是香格里拉集团虽然占用了他们的扩张到亚洲以外的地区。
代写论文：酒店、旅游和事件——操作系统
- An underlying fear of recriminations and punishment despite there never being any threat or intimidation from the higher authorities – it was just an image that the authorities maintained so that the employees would continue working with clockwork precision.
- The traditional hospitality was steeped in the culture of the land. However the expansion outside China and South East Asia brought with it a newer set of learning that had to be imbibed by employees who little understood them. The ceremonies and special nuances associated with the everyday manner of doing things differed drastically from the precise mannerisms and ceremony that was culturally ordained in the Asian areas. While the European and American hospitality did not demand any such ceremonial practices for their everyday functioning there was a modicum of appreciation for the service sector of the Shangri La hospitality as they were opening vistas of service not commonly experienced by the western world. This posed a fresh challenge of how the traditional form of services could be reformed and reframed to cater to the needs of the newer institutions.
- An overall lack of confidence among the Chinese front desk managers to handle any situation on their own without the total involvement of the management or the senior managing authority. When world class expectations were the goal from the local talent then there was a marked need for training inputs to standardize and improve the already available quality and quantity of services being carried out under the banner of the Shangri La hospitality.
These were some of the salient challenges being faced by the Shangri La group while taking up their expansion into the locations outside Asia.
