伦敦国王学院论文代写：人力资源

伦敦国王学院论文代写：人力资源

大部分集中在前面研究互动服务一直在一系列软技能的重要性。伯恩斯,例如,在1997年发现,相比硬技能,软技能更重要。提供酒店的情感要求的员工经常是快乐的,积极的和好玩的心情。和许多其他作家一样,伯恩斯意识到这样的软技能与情感和态度相关的主要方面。同时,大多数讨论的浓度的软技能一直关注领域如人际与社会技能(卢卡斯&拉斯顿,1997)。这些技能大多是确保员工有礼貌,回应和理解消费者;不同的框架,这意味着工人必须能够显示情绪劳动。但是,软技能的解释是不完整的。员工现在将有能力正确声音和在一起看起来很不错,展示了软技能对他们的态度作为这个过程的一部分的化身(赫斯特& 尼克松,2001)。可能是说,招聘和选择的当前的趋势在某些行业借鉴了审美能力的候选人。

伦敦国王学院论文代写：人力资源

Most of the concentration in the previous research on interactive services has been on the significance of a range of soft skills. Burns, for instance, in the year 1997 observed that as compared to the hard skills, soft skills are much more important. In the provision of hospitality emotional demands are made of employees to regularly be in joyful, positive and playful mood. In common with many other authors, Burns realized that soft skills like these are chiefly associated with the emotional and attitudinal aspects. At the same time, much of the concentration of most of the discussion about soft skills has been focused on arenas like interpersonal and social skills (Lucas & Ralston, 1997). These skills are mostly associated with making sure that the workers are courteous, responsive and understanding with the consumers; to frame it differently, it means that the workers must be able to show emotional labour. But, the explanation of the soft skills is incomplete. Employees are now expected to have the ability to sound right and look good together with demonstrating the soft skills with regard to their attitude as a part of this process of embodiment (Warhurst & Nickson, 2001). It could be said that the current trend of recruiting and selection in certain industries draws on the aesthetic skills of the candidates.