为了有效管理呼叫中心的OHS，建议使用NOHSC在其2002-2012年国家OHS战略(澳大利亚法律改革委员会ALRC, 2016)中规定的国家重点和原则如下:必须在呼叫中心确定高发病率和高严重性风险，并降低这些风险。雇主和轮班经理必须对这项业务可能遇到的危险形式有足够的了解，并必须相应地处理这些危险。工作场所的职业压力会很大，因此有必要请一名内部医务人员。由于现有的医生已经离职，有必要任命另一个人代替他。接下来论文代写-呼叫中心的OHS管理的具体分析如下 ：
Hazards in the workplace must be identified in the design stage and must be eliminated (NSW Government, 2012).
A proper risk and safety control protocol must be created.
Three Tasks and Hazards associated with the Tasks
(1) Hot Desking is a main workplace task, where the employees will have to work at a workstation in a seated posture for a long time (Queensland Industrial Relations, 2003). The hazard associated with hot desking is that the physical posture of the person is restricted when they hot desk.
(2) Call activities are the major task and the hazard here is that there is limited task variation. The hazard here is that the limited task variation could cause mental fatigue for the worker.
(3) Night Shift work is being listed here as a task because in most call centres, the night shift is given as a mandatory rotation every month or in some defined period. Night shift work contributes to hazards of increased stress, lack of sleep quality, and domestic-social difficulties for the worker (Queensland Industrial Relations, 2003).
Organization can use the OH & S management system in order to administer their risk management. There are 5 steps in using the OHSMS for risk management (WorkSafe, 2016) which are:
The commitment and policy of the top management has to be such that they are open to developing hazard and risk management planning. Key measurable targets and more are developed.
Planning is the second step in the development of the OHSMS system and here the work activities that are potentially connected to the risk and hazard system are identified.
The actual implementation of the OHSMS system will happen in a way that the risk management system is well supported by means of capabilities and mechanisms and also the OHS policy and objectives are aligned to meet the working of the OHSMS (Makin &Winder, 2008).
Measurement and evaluation is a final step and the effectiveness of risk management is assessed here. Corrective action will be taken based on necessity.
Necessary improvement will be made as needed (as in if newer risks are identified etc.)
As a basic minimum, the OHS management system should have the following in its content and should cover everything in those areas,
An OHS policy statement for all the personnel, employees in the University to follow.
The rules and responsibilities of the OHS management system must be listed out along with individual responsibilities, delegations and reporting substructure includes.
The OHS management system will need to have a planning and communication system where training information would both be given out and information from the employees would also be collection (Kitney, 2014).
Procedures for Emergency Management, Incident reporting and Performance Management would also be part of the OHS management system (Kitney, 2014).