论文辅导:新部门面临的问题

论文辅导:新部门面临的问题

根据所提供的情况,电脑R公司已经开设了一个部门,负责为客户提供维修和维修设施。这是为了快速响应客户的投诉和技术问题。此外,该司还确保维修笔记本电脑、笔记本电脑和便携式电脑的保修期。但是,这个新的司面临着一些重要的问题。最主要的挑战是没有具备电话中心相关技能和专门知识的技术操作员。由于这个原因,客户对新部门的不满程度越来越高。此外,由于完全护理部门的非熟练员工,对组织的品牌形象产生了负面影响。这是因为该司现有的工作人员无法就客户对其服务过程和业务的询问提供有效的解决办法。新部门的另一个问题,完全照料是分配问题。

论文辅导:新部门面临的问题

这是由于缺乏技术资源、交货延迟和反应不及时。此外,维修和修理这些机器所需的计算机零件在该司内也没有大量供应。由于这些琐碎的问题,电脑R我们已经经历了增加的客户投诉关于新部门,完全照顾。因此,为了消除上述问题的负面影响,提出了研究建议。然而,该组织的管理层并没有对该提议给予足够的重视,这进一步加剧了问题的严重性。因此,对计算机的管理已经采取了一些措施,目的是尽量减少顾客的不满程度。这些措施包括减少响应时间,促进有效的沟通工具,以减少客户和技术操作人员之间的差距。另一项举措是建立忠诚计划,将顾客的投诉降至最低,并使满意度达到最高。

论文辅导:新部门面临的问题

In accordance with the provided case, Computers R Us has opened a division, Complete Care for providing repairing and servicing facilities to its customers. This has been designed to give quick responses to the complaints and technical queries of the customers. In addition, the division also ensures the warranty period for repairing the laptops, notebooks and portable computers. However, there are some significant issues, which confronted the operations of this new division. The foremost challenge is the unavailability of technical operators possessing relevant skills and expertise for the telephone centre. Due to this, the dissatisfaction level of the customers is growing largely about the new division. In addition, due to unskilled employees in Complete Care division, the brand image of the organisation is negatively affected. This is because the existing staffs of the division are unable to deliver effective solutions to the queries of the customers regarding their service processes and operations. Another issue with the new division, Complete Care is the problem of distribution.

论文辅导:新部门面临的问题
This is due to the unavailability of technical resources, late delivery and untimely responses. Furthermore, the computer parts required for servicing and repairing the machines are also not available in abundance within the division. Due to these frivolous issues, Computers R Us has experienced an increase in customer complaints about the new division, Complete Care. Hence, in order to eradicate the negative impact of such above-mentioned issues, a research proposal has been framed. However, the management of the organisation has not paid enough heed to the proposal, which further aggravated the issues. Therefore, the management of Computers R Us has undertaken certain initiatives, which aim to minimise the dissatisfaction level of the customers. These initiatives include decrease in response times, promoting effective communication tools required to minimise the gap between the clients and technical operators. Another initiative is the incorporation of a loyalty program for minimising customer complaints and maximising satisfaction level.

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