英国代写论文：银行管理
英国代写论文：银行管理
以下提到了全面质量管理的14个要点（回答这个问题）：
银行应该有一个忠诚的目的，同时改善其提供的产品和服务。
银行应该采用新的理念。
银行不应该依赖审计来实现质量。
银行不应该单独控制成本，而应该努力降低总成本。
银行应不断完善规划，生产和服务流程。
员工应该在公司内接受培训。
银行应该成为领导者，应该鼓励领导。
银行应该能够消除员工头脑中的任何恐惧。
各工作人员之间应该有最低限度的障碍。
银行应该努力消除员工的口号和目标。
银行还应该尝试和消除员工的任何数字配额或数字目标。
银行也应该删除年度评级体系，因为这会伤害员工的情绪。
银行应该为公司员工制定自我完善计划。
银行可以通过让所有员工朝着实现转型的目标努力实现转型。
英国代写论文：银行管理
第一次做好工作+有效的客户联系处理=提高客户满意度/品牌忠诚度
上面提到的这个公式意味着，当一个员工与任何一个客户交往时，他的主要工作就是关注客户满意度。这种经验可以通过了解顾客的顾虑并帮助顾客解决这些顾虑而给予顾客。这将帮助员工在第一时间解决客户查询。这将有助于客户体验到客户的喜悦。客户将对员工有信心，并在需要时寻求他的帮助。
如果发生紧急情况，需要为特定的客户立即解决问题，客户只会联系一直帮助他的员工，他将成为客户的单一联系点。员工会更好地了解客户，而客户则会相信员工满足所有的银行业务需求。这整个体验会提高客户的满意度，他会忠于客户的品牌。
英国代写论文：银行管理
The fourteen points of Total Quality Management applied to banks (to answer this question) are mentioned below:
The bank should have a purpose of loyalty while improving the products and services offered by it.
The bank should adopt new philosophy.
The bank should not be dependent on audit to achieve the quality.
The bank should not award itself on controlling cost alone rather the bank should work towards minimizing the total cost involved.
The bank should improve constantly and forever the planning, production and service process.
The employees should be trained within the company.
The bank should act as a leader and should encourage leadership.
The bank should be able to remove any kind of fear in the minds of the employee.
There should be minimum barriers between the various staff areas.
The bank should try and eliminate slogans and targets for the employees.
The bank should also try and eliminate any numerical quota or numerical goals for the employees.
The bank should also remove the annual rating system as it hurts the sentiments of the employees.
The bank should have a self improvement program for the employees of the company.
The bank can achieve transformation by making all the employees working towards that goal of achieving a transformation.
英国代写论文：银行管理
Doing the job right the first time + effective customer contact handling = increased customer satisfaction/ brand loyalty
This formula mentioned above means that when an employee engages himself with any of the customers, his primary job is to focus on customer satisfaction. This kind of experience can be given to the customer by understanding the concerns of the customers and helping the customer in solving those concerns. This would help the employee to resolve the customer query at the first instant. This would help the customer in experiencing customer delight. The customer will have confidence in the employee and would seek for his help when ever required.
In case an emergency occurs and the issue needs to be resolves instantly for the particular customer, the customer will contact only the employee who has always helped him and he would become a single point of contact for the customer. The employee would come to know the customer better and the customer would in turn trust the employee for all the banking needs. This whole experience would result in increased customer satisfaction and he would remain loyal to the brand with which the customer banks.
